The Help Desk / Service Desk Team  are responsible for ensuring proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests and escalating incidents when considered appropriate and necessary to maintain SLA  expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as in-person, hands-on help at the desktop level.


Job Roles:    Help Desk Analyst, Service Desk Technician, Technical Support Specialist

IT Network Administrators/Engineers play an important role in  maintaining an organization’s network and keeping them safe and

secure through both hardware configuration and end-user training.   They are responsible for the hardware and software resources of an entire network to enable network connectivity, communication, operations and management of an enterprise network.  They analyze, troubleshoot and evaluate computer network problems. More advanced IT pros may be responsible for building and

designing communication networks as well.


Job Roles:    Infrastructure Engineer, Systems Administrator / Engineer, Systems / Network Engineer

An IT Security Professional is someone responsible for protecting the networks, infrastructure and systems for a business or 
organization.  They are tasked with anything from installing, administering and troubleshooting security solutions to writing up security policies and training documents for colleagues. They usually work on the front lines to protect against the continually evolving threat 
landscape but they must be able to take a step back and see the big picture to keep it secure from threats.


Job Roles:    Security Administrator, Security Engineer, Security Analyst, Pen Tester

Cloud Professionals  are responsible in maintaining and optimizing cloud infrastructure services.  They determine proper allocation of cloud resources,  apply appropriate technologies and processes, Implement appropriate security controls, and  troubleshoot capacity, automation, connectivity and security issues related to cloud implementations.  They have an understanding of cloud services and architecture, as well as the top cloud platforms and tools.


Job Roles:   Cloud Specialist, Cloud Administrator, Cloud Engineer

A Data Analyst / Specialist is essentially an analytical data expert, with strong math and technical skills. They collect and store data, then create and use models and algorithms to organize and interpret big data. They analyze data to identify patterns and trends, then  interpret large data sets to develop data-driven solutions.


Job Roles:   Cloud Specialist, Cloud Administrator, Cloud Engineer

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